1. The free trial
The free trial needs no card or payment details; its length and limits are shown on the free-trial page and when you register. Services you use through your own accounts, such as Pusher or a messaging provider, have their own pricing and their own refund terms.
2. Cancelling a paid plan
A paid plan is arranged with us directly for a paid period confirmed in your order or invoice. AI Zeny does not currently set up automatic renewals, so a further period needs a new order. To cancel, write to support@aizeny.com. For an activated service working as described, ordinary non-use, a change of mind or stopping use part-way does not normally qualify for a refund of the paid period; access continues to its end.
3. When the service does not work
Write to support@aizeny.com with your organization name, the PC and BUSY setup and a description of the failure. We will investigate and try to resolve a confirmed failure on a supported setup (see system requirements). No resolution deadline is promised.
If the service still cannot be made to work after investigation and attempted repair, the remedy is a prorated refund for the unused paid period. Unused calendar days are counted from the first documented support report of that failure, so time spent investigating is included.
4. Calculation and your statutory rights
We calculate the unused portion from the paid period and payment records. Tax adjustments and any actual, non-recoverable payment-processing charge are handled according to law and the individual transaction; the calculation is explained in the individual resolution. Report duplicate or incorrect payments to support@aizeny.com.
This policy does not remove any refund or other remedy that applicable law gives you. The payment method and timing of a refund are confirmed in the individual resolution.
5. Closing your account
Closing your organization’s account is different from ending a paid period: it ends access and starts deletion of your account data, subject to records the law requires us to keep. Write to support@aizeny.com to close the account. Records the Windows app keeps on your PC stay under your control.